So I got annoyed and emailed. Reply from Erie County is below. Obviously she didn't read it too close, since she thinks I'm still waiting for the letter. I replied back with the other half below. We'll see if I get a follow up email or phone call. Maybe these people aren't totally useless afterall... The more that complain, maybe they'll listen.
Initial:
Good afternoon,
I was wondering what the wait time to get the plastic pistol permit in the mail is at the moment. When I submitted my paperwork in person on the 30th of August, the lady indicated that it took 4-6 weeks. I've heard people tell me 2-3 weeks. I called to follow up today, and she said 6-8 weeks. What is the real wait time? Also, I wanted to verify I'll get the permit, coupon, and original receipt in the mail. I wasn't too happy that my only proof of purchase was taken by the department upon submission of my paperwork. The lady I dealt with was the same on both occasions, and wasn't the politest individual. Hopefully someone other than her responds to these emails.
As an aside - why can't we just obtain them in person when submitting all of the final required documentation (letter and receipt)? I've been told that they can be printed in person for adds/deletes. This would save the tax payers some money in postage/mailing/envelopes. It'd save frustrations, and allow people who have been approved by the town, as well as county courts, the ability to obtain the firearm they paid for sooner. If there's any way I can come pick it up in person, please let me know and I'll happy leave work again, pay to park again, and come pick it up.
Thanks in advance,
(me)
Her reply:
Thank you for contacting the Erie County Clerk's Office. Kathy Hochul has requested that I respond to your email. I apologize that your request has not been answered yet; I was out of the office for a few days and I am still catching up with the emails (and may be for the rest of my life!).
I know this probably sound like an excuse, but we cannot give an exact time frame in which your permit will be issued. It depends on how quickly you supply information, how promptly the police complete the investigation and even how quickly your references respond. Because there is review by the Court, the issuing agency, the permit is not issued at the same times that you submit all of the documentation. I hope this information helps.
PS Your receipt will be returned.
Please let me know if I can be of further service.
Patricia L. Fulwiler, Attorney
Deputy County Clerk - Legal
My followup:
I appreciate your reply. I may not have been clear enough though. I do understand for the permit approval part, that you can't estimate time for the town background check, judge to sign, etc. Annoying, but none the less I realize that's of your your control. What I emailed about is a bit of a different situation. I received my letter in the mail, and purchased a handgun (which is still stuck at the store, and the reason for my email). My paperwork is in. Took the class, had my fingerprints done. All reference checks completed by the town of Cheektowaga. Erie County Judge signed off. Letter mailed to me. Pistol purchased. Receipt and permit verified, $20.00 paid in your county office, in person, with the letter and receipt. The actual permit - the piece of plastic itself which has my info, and the serial number of the gun on it, which allows me to pick up the gun I purchased, is what I'm waiting on, and the process of which I'm questioning.
What I don't understand, and what I'm looking for clarification on, is why I couldn't get it when I turned in the receipt, paid my $20 to register my first handgun, and verified the information was correct. The rep at the office said they're mailed, which to me makes no sense. For individuals that already have their permit and add or remove a gun to their permit, they're printed on the spot - no wait. Same day. 30 min max. I don't understand why the initial "first print/first issuance" has to take 4-8 weeks to be mailed. It's a waste of tax payer dollars on postage and mailing, not to mention holding up peoples money in a firearm they paid for and can't pick up, use, or train with. I've been waiting four weeks now, to pick up a gun I paid for a month ago, and the only thing keeping me from it is the actual plastic permit to be mailed to me. The store said they've heard of people getting it via mail in 2-3 weeks, was told in person when I dropped off the paperwork 4-6 weeks, and when I called after 3.5 weeks to follow up, was told 6-8 weeks. It's printing a piece of plastic, and putting it in an envelope. Everything was approved. I'm just trying to figure out what the hold up is, and why I couldn't have gotten it when I dropped everything off, when clearly it's possible. If arrangements could be made, I can be down there at 4p tomorrow to pick it up in person. Happily, pick it up in person.
I'd be really happy to speak with you if you want to give me a call. (left my info)