I may have " taken one for the team" on this one. Over the weekend I e-mailed EC Clerk Kathy Hochul and outlined my experience with the EC PPB ( 11 months and counting ). I approached her in a professional and polite manner but pointed out; a.) the current length of time for the application process, b.) procesing times in other NY counties are much shorter and that c.) based upon the number of applications that are purportedly being received by the PPB each employee in the office is processing just under 2 applications per day.
I asked for, but never expected a response. But low and behold there was a message on my cell phone this morning from Mrs. Hochul asking me to call her back and discus my application.
I will post the results of my conversation with Mrs. Hochul later today.
PS. I did mention to her my fear of retribution from the EC PPB employees should they find out that I expressed my concerns to her and asked that she keep my correspondence confidential. We'll see what happens.
I spoke with Kathy Hochul this morning. First let me say that she seems genuinely concerned about the problems at the PPB and she outlined some of the things she is planning to do to get the entire process down to four months.
Things discussed:
She told me that th last full year prior to NOBAMA's election the PPB had a total of 700 applications, after his election 3000.
There's a tendency for the clerks to wait on walk in customers who are making amendments to their existing permits instead of processing new applications. This is being addressed.
The office supervisor's wife is ill and has required him to only work part time over the year. While that cat's away the mice will play.
The software that processes the actual permits cannot keep up with the increased volume of permits.
They have to use standard typewriters.
Other counties only use their county sheriff department for reference checks, Erie County uses local PD's.
What she's planning on doing.
Next week she and her staff are taking a road trip to Monroe County to see how they do things and to see if they can incorporate some of Monroe Counties procedures to streamline EC's operation.
She is attempting to get a software upgrade to help process more permits faster.
She has authorized overtime for the PPB staff.
She has allocated additional staff to the PPB to help with the backlog.
Longer term, she is hoping to implement an all electronic system to dramatically improve processing times.
Mrs Hochul agreed that the current situation in "unacceptable" and needs fixing. She also mentioned that she responded to my e-mail because it wasn't sent anonymously and included a contact number. She also said that she will respect anyones request for confidentiality and not disclose you name to the employees at the PPB. In addition, Mrs Hochul stated that she would be happy to receive constructive suggestions from any citizen.
I don't know if my chat with Mrs Hochul will make the process any faster, but perhaps if enough people approach her in a professional manner she can continue to pressure the PPB to improve it's performance.
She also said that if things didn't improve "heads will roll".
Send her an e-mail and express your concerns. ( with your name, phone number and request for confidentiality )