crossbreed supertuck great product, even better company!
Mine took close to 6 weeks to arrive, and I wore it daily, working outside all summer in the heat. I ordered the horsehide, as I expected to sweat. After daily use all summer, I noticed the leather had the beginnings of a small crack where the tip of the barrel pressed into it. I figured I should have been more consistent with the saddle soap. The crack is very small, and is only on the surface of the leather, it doesn't go all the way through. I hesitated to contact crossbreed, as I really love how comfortable this holster is, and didn't want to ship it back for repairs. I figured it would take at least another 6 weeks or so, and I didn't want to go back to my old holster.
When I finally did email Crossbreed, they responded within a couple of hours. I sent them a pic of the crack, (it is very small- about 1/4" in length, and not even through the leather)
I expected some advice on how to keep it from cracking worse, and at best paying postage to return it for repairs, that I thought would probably take another 6-8 weeks....
Boy was I Mistaken! In my humble opinion, Crossbreed makes the best product available, but their customer service outshines their product by far.
Where I expected to hear how I abused the product and didn't care for it properly, (and I think I probably did... Why wear an IWB holster outside in the heat, when realistically I could open carry 65% of the time?)
To make a long story short, I was told not to send it in for repairs. They said they would make me a new one immediately, and it was delivered later that same week. No excuses, no nonsense, they stand behind their product 100%.
I still wear it every day.... If I'm dressed, it's on me. It's that comfortable. Crossbreed is the only holster I'll buy from now on....
(and no, I did not throw away the old one... I wear it when I'm expecting a really hot and dirty job.)
I also have one of their gun belts... If you are still using a normal belt, you're missing out.
This has been an unpaid endorsement by a real customer....
Paul