Bill, I followed your advice, over and over again. While sitting watching TV I would have your holster/harness in hand working them back and forth dozens, if not hundreds of times. I even rubbed in your Draw-Eze lube to no effect. It was obvious and clear that the problem was excessive leather under the swivels, square cut so that the swivels would strike a high point and move no further. This leather SHOULD HAVE BEEN CUT ROUNDED so to allow the swivels move with much greater rotation. Your email response left me with an all too typical response of "you are hired to save the company money; so do so." You state to keep in mind the swivel only rotates a "few" degrees - but your sales catalog only speaks of freedom of movement. Legally, I guess 5 - 8 (estimate) degrees may qualify for freedom, but it does not to those of us pilgrams out here.
As the the magazine/flashlight holder, I went so far as to remove the tension screws completely, with very little relief. As I read your advice about placing a freezer bag over the light, for some reason I was reading, "go to your nightstand, take out three lubricated condoms and stretch them over the flashlight; force it into the leather recepticle......" Why is your advice not published in your catalog?
No, Bill, at this point, having problems with two of your products, and not being as stupid as Obama, you are still putting up a defense.
I have already "solved" the problem with the lack of movement in your swivels (by cutting off the excess leather), but I can not solve a lack of leather with the magazine/light holder. Before everyone on this site (I WILL NOT SEND YOU A PRIVATE MESSAGE), I want you to issue me a RA for either a unit that has been tested and will work; or a refund (I have the invoice). Frankly, to tell me/us, after the sale, to bag up my light, force it in and wait, tells me your products are not ready for public use. I long for the former Jackass Leather Company.