CapGun
Active member
Bought a Ruger MarkIII Hunter in 2009. Had problems right from the beginning. Couldn't get through two magazines and sometimes one without a stovepipe.
Not a lot of experience with .22 at this point. I ran or tried to run different brands through it. I also bought more Ruger factory mags.Same outcome. I thought it was an ejection problem. Sometimes it looked like a double feed also but I am no expert. I hardly ever used it because it bothered me. I hate going through the trouble of sending a gun back. I really like this gun, especially when it goes bang so I finally called Ruger and explained the situation. I also told them that I did not live near a hub and could they arrange to have it picked up at my house. They had me pay for the pre-arranged pick up via their contract with UPS. Otherwise UPS or Fed EX would not take a firearm without me being a FFL.
It was simple. They, UPS picked it up Monday. I had it boxed with no label or identifying marks on the box.
They sent me an email yesterday asking me to call or reply to the email answering these questions: Was I the registered owner of the gun? Was I a US citizen? Was I over 21. Would I consent to them destroying my gun so that they could send me a new one? How about that?! I had to also give them my FFL dealer info so they could set up the transfer info.
I was like a little kid so excited that I might have another Ruger that runs flawlessly that I called Ruger and asked them if they would please send in next day air and they said OK. One problem is my FFL didn't tell me he was going to be closed today through Monday. Bummer!
I do have to go through NICS since it is a different gun and serial #. They told me to send the bill for the transfer fees and they allow up to $50.
I had to let you all know how great Ruger was. That is what I call "Customer Service".
They told me that there was a problem with the loaded chamber indicator and that it was interfering with the next round being chambered. That round would pin the spent cartridge in the stovepipe configuration.
I will let you know how the replacement is. Again Thank You RUGER!
BTW Springfield Armory also has great customer service.
This makes me want to get another Ruger product. Don't tell the wife!:dance3:
Not a lot of experience with .22 at this point. I ran or tried to run different brands through it. I also bought more Ruger factory mags.Same outcome. I thought it was an ejection problem. Sometimes it looked like a double feed also but I am no expert. I hardly ever used it because it bothered me. I hate going through the trouble of sending a gun back. I really like this gun, especially when it goes bang so I finally called Ruger and explained the situation. I also told them that I did not live near a hub and could they arrange to have it picked up at my house. They had me pay for the pre-arranged pick up via their contract with UPS. Otherwise UPS or Fed EX would not take a firearm without me being a FFL.
It was simple. They, UPS picked it up Monday. I had it boxed with no label or identifying marks on the box.
They sent me an email yesterday asking me to call or reply to the email answering these questions: Was I the registered owner of the gun? Was I a US citizen? Was I over 21. Would I consent to them destroying my gun so that they could send me a new one? How about that?! I had to also give them my FFL dealer info so they could set up the transfer info.
I was like a little kid so excited that I might have another Ruger that runs flawlessly that I called Ruger and asked them if they would please send in next day air and they said OK. One problem is my FFL didn't tell me he was going to be closed today through Monday. Bummer!
I do have to go through NICS since it is a different gun and serial #. They told me to send the bill for the transfer fees and they allow up to $50.
I had to let you all know how great Ruger was. That is what I call "Customer Service".
They told me that there was a problem with the loaded chamber indicator and that it was interfering with the next round being chambered. That round would pin the spent cartridge in the stovepipe configuration.
I will let you know how the replacement is. Again Thank You RUGER!
BTW Springfield Armory also has great customer service.
This makes me want to get another Ruger product. Don't tell the wife!:dance3:
