AndeyHall
Active member
I bought a Bodyguard 380 over a month ago for a backup gun. The next day I noticed that you couldn't insert a magazine without pushing the mag release button in. So since I couldn't get it working, I sent it back through the dealer I bought it from. Over a month later, I call S&W to see what the deal is. They tell me it hit their shipping department to be shipped back the day before. Cool deal. But then she said the notes on it said no repair was made as nothing was seen to be repaired. I got a little pissed with her at that point, so she told me that sometimes if it's a very minor repair that is what they will put. Yeah...so I'm skeptical that it even got fixed. Here it is 2 weeks since that conversation and I call back today and it's still sitting in their shipping department with a note saying "they needed my dealers FFL information". So I asked the customer service agent what I needed to do to get it taken care of and he said nothing, their people would be taking care of it. So I called my dealer to see if they knew anything about it and he said that he has never ever heard of that and that they have never had to give their FFL information to S&W for a repair because they're an authorized dealer and their stuff is already on file. So the S&W customer service guy couldn't give me any advice on how to know if and when it ever ships out. I feel like I'm getting hoo-dooed.