Goodbye Galco, I have a new holster company to get my money.
I have used Galco holsters for years. I always liked their products. That changed this week. I called Galco to ask the fastest way to get a Galco Yaqui Slide holster. The man who answered the phone said "I'm sorry, I have no way of telling you that, just try your local stores". and HUNG UP ON ME!. I called back and was treated as badly by two other people.
Hum, I've ordered two holsters from them in the past two weeks. Well actually I ordered one direct from their website and one from a dealer One of the holsters I ordered showed as out of stock on their site, so I e-mailed them about expected availability. It took them two days but I got a polite reply back. I was able to find it at a dealer and so ordered from there rather than directly from them.
Odd to here two negative comments about them here (the original post and jtg452), considering that everything I heard up to this point was positive. One of the rules of internet reviews - if you have 100 reviews and 10 of them are negative, the negative ones are probably the result of the people being idiots (i.e. not knowing how to use the product), misuse of the product, or they are simply trolling and should be treated as background noise.
From what the first person said it sounds like they were offended because they did not get the answer they wanted.
My name is Bill King. I am the customer service supervisor at Galco Gunleather.
I am dubious to Daven’s claim of a refusal to find a dealer and then being hung up on. Our customer service representatives (CSR) do not just hang up on people. I challenge anyone that reads this post to call Galco and ask to locate a dealer. The rep will politely ask for your zip code and quickly search for the Galco “stocking dealers” (stocking dealers order directly from the factory) closest to that zip code. If you get less than perfect service, then post that here. If you get prompt courteous service, then post that here as well.
There is little doubt that customers are occasionally displeased with the answers we give them. Unfortunately, as a business, we are not always able to do what the customer wants though we do our absolute best. We never lose sight of the fact that customers keep us in business – and we want to stay in business!
I think Tackleberry was speaking to someone other than Galco. Replacement paddles are $10.00, which includes shipping. With the exception of one Canadian (who is a naturalized US citizen) our entire sales, support, and customer service staff were born and raised in the United States of America, and are all English speakers. We have never had a CSR named Peggy, nor have we ever had a CSR for whom English was a second language.
I know it is easy to make these claims. I expect to hear from a couple of the people that posted negatively accusing me of being biased (I am) and lying to protect Galco’s image.
Put us to the test. Call Galco and ask if we have a holster to fit your gun. You don’t have to make a purchase to test our customer service. We may not have what you need; we do charge for replacement parts, and we also charge for a catalog. We may not give you the answer you are looking for, but you will always receive courteous, professional treatment.
The phone number for Galco Gunleather is 800-874-2526. Our customer service extension is 4420.
Good Morning Richard,
I must disagree. I didn’t just leave it there. I said it was likely a break in issue and gave you some quick break in directions.
Your email complained of a swivel keeper not working. You requested that we return it for trimming. Due to the template used to cut the may pouch out, it is highly unlikely the swivel attachment tab needs trimming. If it is the template, then the entire batch is likely affected (which is why I checked current stock). It is more likely a break in. Below is my response to your inquiry.
I pulled one from stock to check it. Keeping in mind that the swivel only rotates a few degrees in either direction, this is probably a break in issue.
Hold the leather in place and grasp the swivel keeper. Force it to move back and forth a few degrees. The leather underneath will form to the plastic and the swivel will rotate much better after use.
Break in issues are common in the holster business. The return is the second step and not the first. Emails such as mine usually resolve the issue. If they do not, the customer then contacts us to advise of such. Your lack of reply to my email was typical of a customer that had resolved the issue.
It is not our intent to avoid the return, by having a customer run through a break in, they are able to use the item within minutes as opposed to returning it to us to break in. While we are more than happy to do so, it does add to the time the customer is without product.
Typical issues with the mag flashlight pouch are adjustment related. The magazines are tightened with the top set of tension units only. The lower set is for the light. Adjust the lights first, then the magazines.
Release tension on both sets. Place your light in the pouch and set the tension, then place the mags in and set the tension for them. Do not adjust the lower set for the mags.
If the light is still too tight, use the "blocking" technique. Place the light in a freezer bag, put it in the pouch (you may have to twist left right as you insert to avoid ripping the bag) tighten both bottom tension units very snug and walk away. Wait a few hours and come back. Release the tension, take the light out and remove the bag. Repeat the first step and they should work.
I would be happy to issue an RA number and take a look at the pouch. PM me after following the directions above or if you just don’t want to do the break in. I will send a call tag and personally break it into the 6P that sits on my desk.
I probably would have hung up on you as well, the way you’re carrying on. Two sides to every story somewhere <in the middle?> is the truth. Black Balling is not the answer unless it is GM. I hope I never piss you off.
Yea I Agree Galco Sucks . I had broke a Paddle on one of my holsters and called for a replacement.After being on hold for some time I hung up and called back just to get the same "PEGGY" She told me the part was $24.00 and $6 shipping. and it was on back order.. "Peggy" the non English speaking rep,told me I had to pay for it and it would ship when it came in (in 8-10 weeks). NO THANKS. Oh Yea the holster is $34 New
While condoms might be effective in the break in process, I would not recommend them. The intent of the blocking process is to temporarily enlarge the exterior of the item being placed in the holster. Condoms by design are very thin and tend to be comparatively fragile. I would recommend a couple of Ziploc style bags or a single Zip lock freezer style bag.
The swivels on our holsters and magazine pouches are not intended to rotate 90 degrees. The attachment tabs are rectangular by design, not by error. I can appreciate that you feel this does not meet your needs, we have however been using the stronger rectangles in excess of 20 years.
The issue with your Mag pouch isn’t a lack of leather, its shrinkage due to wet molding. It is in the nature for leather to shrink as it dries. Sometimes it shrinks a little and sometimes it shrinks a lot. This varies from holster to holster. Similar directions can be found on most leather holster manufacturer’s websites.
You are correct that we do not include break in directions in the current catalog. The catalog does however refer the customer to the product information guide included in every holster. It also tells you how to obtain a new one. Break in directions are also included on the website.
While condoms might be effective in the break in process, I would not recommend them. The intent of the blocking process is to temporarily enlarge the exterior of the item being placed in the holster. Condoms by design are very thin and tend to be comparatively fragile. I would recommend a couple of Ziploc style bags or a single Zip lock freezer style bag.
The reason that I asked you to PM me for the call tag was for your security, not ours. I will not post your address on this forum. I welcome you to so and I will write the RA accordingly (we need the address to be able to ship the item back to you). I would be happy to send a call tag as well. Your options for receipt are fax, email or snail mail. I will of course need the corresponding information.
Please make an identifiable mark on your mag pouch prior to returning it. I recommend initials on the interior surface. I don’t want there to be any confusion that the mag pouch we return is the same one that you send in.
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