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It seems like I'm bashing S&W but that's not the intention here. The Shield Plus, like any other product, is subject to manufacturing issues. In this case they were very reactive and tried to help me. The problem is that there were obvious deep gouges on the rails and no one explained to me if...

Update... I received my pistol back from S&W yesterday. The gunsmith's report simply said "no repairs needed". No explanation as to why there is a long and deep gouge in the slide post. I'm thinking the gunsmith field stripped it, took a quick look, fired it once, and called it good. I figured...

I don't know. I had to return the gun to S&W for them to fix an issue with a rear slide post. I bought the gun back in mid June and have only had it in my possession for a today of 4 days. I called their customer support today and they tell me it's sitting in their shipping department waiting to...

I carry my 43X mostly. Sometimes my Shield Plus.

Yes, no complaints about their customer service. They will email you back the same day. In fact, they asked me to send it back again, and I did so. Hopefully, patience will win the day.

The gun came back from S&W today and I'm very disappointed. They changed the recoil spring as well as the roll pin that is under the take-down lever. That's all cool. However, the deep gouge in the rear post remains. I can't trust the safety of this firearm if the slide is slicing down the...

In case anyone is looking at this... S&W asked me to send it to them for inspection. They were really quick at replying to my email.

Hi everyone, I'm new here so please forgive me if this post is in the wrong discussion category. I purchased a brand new S&W Shield Plus on Saturday. I cleaned it, then took it to the range yesterday and shot 100 rounds of Magtech 115gr FMJ. It shoots great but there are a few things that I...