We do NOT collect store any information
I purchased the app today and was surprised to learn that Reed & Ward collects info from the app - I should have read the fine print a bit more closely. It seemed like a good tool to keep track of training, keeping photos of targets for scoring, etc.
I am very uncomfortable with any third party keeping & accessing info re: my firearms (model & S/N), my location, etc. I see no benefit for me to have any of my personal info stored on their server. I would use this if it was a stand alone app with all data residing on my phone ONLY. Looks like this app is going to the trash bin.
@GoRedSox
Thanks for taking the time to write and share your opinion on this forum. My name is David Birchmier, and I'm part of the team at CCW Guardian. Our Google Alerts picked up this thread today and I'm glad I found it because I wanted to take a moment to dispel some incorrect information. I'm also here to answer any other questions you might have.
Before I begin -
We stand behind and support our product. If you are not happy with CCW Guardian please let us know by contacting us at feedback[at]ccwguardian.com or by reaching out directly in the app via the Feedback icon. We would be happy to refund your purchase if you find the product is lacking in an area that is important to you.
Regarding the "Storing of Personal Information":
CCW Guardian has an
OPTIONAL Sync to Web Feature which allows you to sync your data to secure servers, transmitted over SSL and encrypted on both ends. We understand that not all users want this feature which is why we wanted to be very clear that this is an
optional feature and NOT enabled by default.
(Actually, as of writing, this feature has not even been released yet. So, you couldn't sync your data to our servers even if you wanted to.)
If you read our Privacy Policy & notice the lines about collecting data, that is what it is referring to. I am going to have the team review the Privacy Policy to assure that is completely clear.
If you do NOT choose to use our sync feature, we collect
NO DATA other than your email address which serves as a form of authentication to open the app along with your password. You CAN use the App offline. It does NOT require a connection to our servers for any functionality.
(Other than to auto-detect the current weather conditions, also optional)
Regarding entering the Serial # of your Handgun/Identifiable Information:
Any Private/Identifiable Information Fields are OPTIONAL. For example, you can enter your serial # if you want, or you can skip it.
If you DO choose to enter your Serial #, it immediately becomes masked. In order for you (or anyone else) to view it again, you must enter your password. We understand that keeping your handgun's information private is critical and have gone to great lengths to assure you are secure and your data is private.
Based on your feedback, and some of the misconceptions I have read on this forum we are going to use your suggestions to improve our FAQ (
https://ccwguardian.com/faq.php) and make sure that the functionality and options of the app are more clearly outlined -- We definitely care deeply about privacy and understand that our users do as well. We have gone to great lengths to ensure that you can be as isolated, or as connected as you desire. In fact, we even blocked out the ability for iCloud to connect to CCW Guardian. Your data resides ONLY on your phone, unless you wish to enable the sync-to-web option in the future.
Do you have any suggestions for improvements we could make?
We are very receptive to feedback and pride ourselves on taking the time to listen to our users and implement their feedback to improve CCW Guardian. If you have any suggestions, I hope that you'll write to us at: feedback[at]ccwguardian.com or use the app to submit feedback directly to us. I can promise that we will not only listen, but also respond to every email we receive.
Again, I want to thank you for taking the time to discuss CCW Guardian here on these forums. I'm going to hang around to answer questions. I'm not here to make a sales pitch, I just want to assure people are getting the right information in order to make an informed decision.
Let me know if you have any other questions I can help out with. I hope everyone had a good weekend and a fair Monday thus far!