The "customer service rep" has no clue...... If they would actually got out and READ the sign that is there it would say "Unless Otherwise Permitted By Law" or something to that affect........
Another thing to think about.... You could also legally open carry there....... And, I believe that you could actually carry into some or most of the buildings that you cant if you are concealed, but I dont want to be the test case.... My reasoning for this is 1. Ohio is an open carry state, no laws make it illegal to open carry.... 2. the "laws" that regulate concealed carry apply ONLY to conceal carry, and specifically DO NOT APPLY to open carry. 3. This is where I put in the disclaimer, lol..... I believe... IMO...as far as I know.... the ONLY places specifically spelled out in OH Code/Law are prisons and court houses..... Oh yeh, carrying weapons in vehicles is also regulated....( I purposely left out bars/restaurants, because the law that allows it, while not yet in effect, will be soon )
But, Like I said, I do NOT want to be a test case, lol I carry openly most of the time, and have had a few run-ins with ignorant cops, and did NOT let them intimidate me into covering up.. But this would be pushing it even for me.