NM Collector Software Support Issue
Do not buy from this individual. I updated my Java and his software quit working. When I emailed him about the problem I was treated like crap. here is the first part of the email thread.
I ran this program once and now that I had to update my java for work
problems I get a message that I need to install java and that I am not
connected to the internet, which I am. I paid money to have a program that
works.
His Reply: How much value does your last sentence really add to the conversation?
You told me it worked then you changed your system and now it doesn't work.
How am I supposed to have any control over what you do to your system that
causes it to no longer work?
All I can offer you is this page for some ideas:
Link Removed
Hopefully that helps. Otherwise you might consider paying somebody to help
you figure out what you did to your mac that caused a previously working
program to stop working. I am not able to help you with that.
Clay
This is the second part of the email chain
My response: The only thing I did was updated my Java. I have worked in the IT business for 30 years, and have been teaching it for 10. You need to make sure that your program works with the new versions of Java. The last sentence lets you know that I am frustrated with your program when I bought it I also had the same problem and other problems. It took two days to get it working. Your attitude also does not help this situation. I am a customer and am giving this type of statement from you.
His reply: Go away - you bother me.
I informed him that I would post his responses, and this was his reply.
Go ahead, make my day!
I will quote you (demonstrating your attitude and incompentence) in my
responses to your posts. *I have searches that tell me when anyone posts
anything about me or my software in any forms so I will easily find and
respond to your posts.
Nobody likes to deal with a jerk. *For an IT professional you are a bit
ignorant as well. *I posted the information you need. *Try to follow it.
Clay
This is not a reputable business, or person. STAY AWAY.
What he posted is not quite the full context of the messages. However, in keeping with proper email etiquette, I will not forward his messages unless he gives me permission. If anyone can get his permission (in writing so I can see it) I will forward the full transcripts of the messages to anyone who is interested - or even post them to this forum. As it is now he told me not to contact him again so I won't.
This guy is a very difficult person to deal with. I have had to deal with him in the past. I was frustrated with him right off of the bat this time because of our history and because of his accusatory attitude in this email so I was a bit sarcastic with him.
Despite his accusations,
NM Collector Software works fine with the latest version of Java (currently 1.6.29) on Mac, Windows, and Linux. I provided him with a url on how to make sure Java is set up properly on a Mac. However, he is so fixated on his diagnosis of the problem as being that
NM Collector Software will not run on the latest version of Java that he is unable to see past that strong conviction of his.
With a purchase price of only $19.95 for a lifetime subscription ($49.95 delivered on a custom USB flash drive), there is only so much time I can spend dealing with difficult people like him. Other software companies sell their support at a hefty sum, often hundreds of dollars an hour. Perhaps this guy is used to dealing with those companies. If he was paying me $200.00 an hour to deal with him I would have been much nicer to him.
I have gladly gone out of my way to help other people who are nice to me even if it means helping them figure out what is wrong with their computer configuration. I have permission from them to provide their names as references to anybody who asks. If you want my support at least be nice to me about it. That is how the vast majority of people have been.
I'll bet there are even people on this forum who are happy with the software, happy with my support, and, despite the false accusations from dwood4215, are successfully running it even on the latest version of Java. I would love to hear from some of you all if you read this message.
Thanks for the band width.
Sincerely,
Clay
[email protected]