Customer Service Woes

[jdsonice]

So what you do you guys think of the "wonderful" customer service provided by various companies selling to the gun owner community.

I can tell you based on my experience that most companies (I can name names but I will not for now), provide POOR UNRELIABLE SUCKY service. My big complains are:

1. No phone numbers
2. Do not answer the phones
3. No updates
4. Lost orders
5. Overcharging


There are a few companies that do provide good service (Lanbo's Armory does a great job of keeping you updated) but these are far and few in between.

The general theme is that we are so busy - too busy to serve the people who are buying from you? Seems strange.

What do you guys think?

 

[joatesiii]

I understand...it can be frustrating...that is specifically why I work on keeping customers updated, even if it is to say that they are not forgotten and their order still has not arrived...I just promise to let them know the moment that I know anything...of course it is simpler for us because we don't have thousands of customers coming at us all at the same time...

 

[JohnnyAce1]

I have never had a issue but I mainly buy S&W.

 

[vernsimpson]

I did service calls repairing, rebuilding and servicing industrial machine tools. The customer was always upset that his machine was not able to run and he was losing money and not able to serve his customers. We had to try and get his machine back up and running ASAP to make him happy. If I ever asked when he wanted the machine running he would say, "Yesterday!" If I ever did what some of the companies that you are talking about then I would lose a customer. I always kept in mind that it takes YEARS to get and make a customer and only one bad service call to lose him!!!!

Also in this time where the economy is bad, customers should be treated with kid gloves. If they do not then some other company will!!! I expect a company to try to make a profit but I do not want to be paying for their condo in Hawaii on one sale!