Initially it sounded to me like you got your panties in a wad over a phone call where you, the consumer, failed to leave an voicemail. Given the volume in that business it's best to exercise a little patience as well as leave VM's and email messages. They'll get back to you as soon as they can as every customer is important. A 3 day turn-around should tell you that.
Be patient with them, they'll make things right with you. Mark has a good team working for him at Crossbreed.
Warranty info:
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The shipping address was with your holster they sent you AND it's clearly on their website. Most manufacturers will require a RMA number, which is known as a Returned Merchandise Authorization, to my recollection Crossbreed does not.
Contact info:
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Iteach4U:
Wow. i hope the tone of the original post did not indicate my "panties are in a wad", my aim here is to track the behavior of the company as countless others have done with various companies.
1) The actual method to use i.e.: RMA's or not, just mail it in and if so what to include, any original information and if so what information is needed, attention so-and-so or not, etc, is in fact NOT on the website.
2) Most companies will answer the phone at least once (out of three times over a day and a half) when you call them during their stated hours of operation.
No, i am not thinking their service is sub-par nor was I upset at all during any phase of this interaction thus far. I am simply tracking my interactions and posting them here for all to see. After all, they are a new sponsor here and being that I am a repeat customer of Crossbreed over the recent years I thought you would like to know something more about them than what is, or is not, posted on the website.
No need to ask me to "be patient". Believe it or not, there are those of us who will start such posting trails such as the one I started here, out of the desire to provide information, bad OR good, to people and nothing more than that. I anticipated all along, once they got back to me, that I would be well taken care of and I still believe that. I will still continue to post all interactions with the company here for all to see, regardless of, well, you know.
I hope this helps someone out there understand that by reading a post twice before responding, you will get the true flavor of the post and prevent erroneous conclusions and unneeded panty-wad postings. After all, a "B" grade is NOT bad. The two reasons I gave for it, rather than an "A", are true. It is the grade assigned by me and nobody has to care what I think or what grading I may subjectively give. It's MHO only.
This thread was started by me simply to provide information to anyone who might want to do business with Crossbreed. The company will likely do very, very well and if so then everyone will see that! The opposite would also be posted. Any and all interaction, including time lines will be posted. Why not provide the information as to where i started with them, such as NOT having the original paperwork that came with the holsters? Why not see how they handle a disorganized customer, such as myself? Why not indicate how many times i call them and get no human on the line? Why not tell you they called immediately upon getting my v.m.? (that's a good thing, ya know...)
So, let's keep the wad posts at a minimum here, shall we? That way, it's an easier thread to follow for those interested in seeing first hand the customer service level of Crossbreed. You have my promise that I will post only the actual "going's on" between me and Crossbreed. Yeah, ME AND CROSSBREED. <------------
